THE HOMEOWNERS ROOF ADVOCATE
1. What is the full name and address of the company?
If a post office box is given, ask for a full street address as well. Try to hire a contractor that has an office nearby.
2. Does the company carry insurance?
A contractor should carry comprehensive liability insurance and workers’ compensation insurance to protect you in the event of a roofing accident. This can be verified by asking to see the contractor’s certificates of insurance (workers’ compensation and general liability). Let the contractor know you want current certificates sent to you by the
insurer before the job is started.
Worker accidents. Be aware that if a worker is injured on your property, the homeowner might be held liable for all costs unless the employee is covered by workers’ compensation insurance. Roofers who do not carry insurance will most likely be cheaper to hire as they do not have the large insurance premiums to pay.
3. Is the company a licensed or credentialed contractor?
When you pose this question, you are, in effect, asking if the contractor is licensed by your state and/or city.
4. Will the company provide referrals or references from previous jobs?
Ask for photos of completed work, if available. Request a list of names and phone numbers of recent customers.
5. What is the company’s workmanship warranty?
Typically, contractor workmanship warranties are for one year.
The roofer will warrant his workmanship. The manufacturer, on the other hand, warranties the roofing material against defects in manufacturing. Thus, two warranties will cover the shingle roof system.
6. What is the company’s track record for solving customer complaints?
Try to find out how your contractor handles problems when they do arise. Request a referral from a job that involved a complaint.
Also, in talking to the appropriate authorities, such as the Better Business Bureau and licensing departments, find out if any complaints have been filed against the contractors whom you have interviewed.
Here are some things you may want to ask when getting a bid for roofing work ...
Note ... if any roofer asks you for "up front money" it may mean they are in financial trouble or it may be a scam.
Are they a recognized member of the Better Business Bureau ?
Do they have a HAAG certified inspector?
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